Delete your ReMi account

Option 1 — in the app (fastest)

Option 2 — without the app

What gets deleted

Your sign-in account (email, name, profile photo); your AI usage counts, trial record and usage statistics; the reports you sent; your encrypted cloud backup, if you turned it on; the link to computers you paired; and data left over from older cloud versions of ReMi (family profile, old expense records, password-vault check values).

What passes through or stays on our servers

Your memories are kept mainly on your phone, but not only there. When ReMi uses cloud AI, the request passes through our relay server to the AI provider; we do not store its content. If you turned on cloud backup, our server keeps an encrypted copy that we cannot read. Reports you send are kept for 30 days. All of these are deleted with your account, except as listed below.

Data on your phone

When you delete in the app, you choose whether to erase ReMi's data on this phone (the database, media, and the backups ReMi made, including those in your Download folder) or keep it. Uninstalling ReMi does not remove the backups in your Download folder. Copies you made elsewhere (a NAS, a computer, another phone) you need to delete yourself.

What we keep, and for how long

After deletion we keep only: reports about child sexual abuse, for as long as the law requires (currently 365 days), with your identity removed; and statistics combined across all users, which have no account attached. Our sign-in provider keeps security logs for a limited period and then deletes them automatically. AI providers delete their copies on the schedule in our privacy policy.